ace99
Frequently Asked
Questions
Everything you need to know about registering, depositing via bKash or Nagad, betting on cricket, claiming bonuses, and staying safe on ace99 — answered clearly in one place.
This page brings together 25 of the most common questions asked by ace99 players across Bangladesh — covering everything from opening your account and making your first bKash deposit, to understanding wagering requirements, betting on BPL cricket, and using our responsible gaming tools. If you cannot find what you are looking for here, our support team is available around the clock at [email protected].
Instant Answers
Our FAQ covers 25 real questions from Bangladesh players — no filler, no fluff. Every answer is direct and written specifically for ace99 users who want fast, clear information.
Local Payment Guidance
Detailed answers on bKash, Nagad, Rocket, Upay, and local bank transfers — including processing times, minimum amounts, and what to do if a transaction is delayed.
Cricket Betting Help
Questions about BPL, IPL, T20 World Cup markets, live in-play betting, and Bangladesh Tigers fixtures are answered in plain English for both new and experienced bettors.
Bonus Clarity
Wagering requirements, expiry periods, and loyalty rewards explained without jargon — so you always know what you are agreeing to before you claim any ace99 promotion.
Account Security
Information on SSL encryption, identity verification, two-factor login, and what to do if you suspect unauthorised access to your ace99 account.
Responsible Gaming Tools
Straightforward answers on deposit limits, self-exclusion, and how to reach the ace99 support team if you feel gambling is becoming a concern. 18+ only.
Account & Registration
Creating an ace99 account takes less than two minutes. Visit the ace99 website, click the registration link, and fill in your name, date of birth, mobile number, and preferred currency (BDT). You will receive a verification code via SMS to confirm your number. Once verified, your account is active and ready for your first deposit.
ace99 requires a government-issued photo ID for account verification — your National Identity Card (NID), passport, or driving licence are all accepted. In some cases, a selfie holding your ID may be requested. Verification is required before your first withdrawal and is processed within 24 hours on business days.
Yes, ace99 is specifically designed for English-speaking players in Bangladesh. The platform supports Bangladeshi Taka (BDT), local payment methods including bKash, Nagad, and Rocket, and features cricket betting markets covering BPL, IPL, and international Bangladesh Tigers fixtures.
On the ace99 login page, click "Forgot Password" and enter the mobile number or email address registered to your account. A reset code will be sent to you. Enter the code, set a new password, and log in as normal. If you do not receive the reset code within five minutes, check your spam folder or contact support at [email protected].
No. ace99 strictly permits one account per person, household, device, and IP address. Operating multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently closed, with balances forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve it.
To permanently close your ace99 account, email [email protected] with the subject line "Account Closure Request" from the email address registered to your account. Any remaining balance will be returned to your verified payment method before closure. Alternatively, if you are closing due to a gambling concern, you can request a self-exclusion instead — see our Responsible Gaming page for details.
Deposits & Withdrawals
To deposit via bKash on ace99, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter your desired deposit amount (minimum ৳500), then follow the on-screen instructions to complete the payment via your bKash mobile wallet. Deposits via bKash are credited to your ace99 account instantly in most cases.
bKash deposits on ace99 are processed instantly — funds appear in your account balance within seconds of a successful transaction in the vast majority of cases. During periods of high network traffic or bKash system maintenance, there may be a delay of up to 15 minutes. If your deposit has not appeared after 30 minutes, contact support with your bKash transaction ID.
The minimum withdrawal amount on ace99 is ৳1,000 for all payment methods including bKash, Nagad, Rocket, and bank transfer. There is no maximum withdrawal limit for standard withdrawals, though large amounts above ৳500,000 may require additional verification before processing. ace99 does not charge withdrawal fees on any method.
ace99 processes withdrawal requests within 1–4 hours for verified accounts using bKash, Nagad, or Rocket. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, and other local banks typically take 1–2 business days. Withdrawals submitted over weekends or public holidays may take slightly longer due to bank processing schedules.
Yes, ace99 accepts deposits and withdrawals via Nagad, Rocket, and Upay in addition to bKash. All four mobile financial services operate identically on the platform — select your preferred method in the Cashier, enter the amount, and complete the payment through your mobile wallet app. The minimum deposit for Nagad and Rocket is ৳500.
ace99 does not charge any platform-side fees for deposits or withdrawals. Your mobile financial service provider (bKash, Nagad, Rocket, etc.) may apply their own standard transaction fees according to their current rate cards — these are outside ace99's control. We recommend checking your provider's fee schedule before transacting.
Games & Gameplay
ace99 offers pre-match and live in-play betting on cricket matches including BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers home and away fixtures. You can bet on match winner, top batsman, total runs, over/under markets, and many more. Navigate to the Cricket section, select your match, choose a market, enter your stake in BDT, and confirm your bet.
ace99 hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Games range from classic three-reel slots to feature-rich video slots with bonus rounds, free spins, and progressive jackpots. All slots on ace99 are certified for fair play, with published RTP (Return to Player) percentages available in each game's information panel.
Yes, the ace99 platform is fully optimised for mobile browsers on Android and iOS devices — no app download is required. Simply open your mobile browser, visit ace99.im, and log in to access the full range of casino games, slots, live dealer tables, and sports betting markets. The interface scales automatically to your screen size.
RTP (Return to Player) varies by slot title on ace99. Most games from Pragmatic Play and NetEnt carry RTPs between 95% and 97.5%. The exact RTP for any given game is displayed in that game's information or paytable screen. Higher RTP means a lower house edge over the long run, though it does not guarantee any specific outcome in a single session.
Yes, all live casino games on ace99 — including roulette, blackjack, baccarat, and game show titles — are streamed in real time from professional studio environments operated by providers such as Evolution Gaming and Ezugi. You interact with live dealers via on-screen controls in real time. A stable internet connection of at least 4G or Wi-Fi is recommended for the best experience.
Bonuses & Promotions
ace99 offers a welcome bonus to newly registered players on their first deposit. Bonus terms, including the match percentage and maximum bonus amount in BDT, are displayed on the Promotions page at the time of your first deposit. Bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn.
A wagering requirement (also called a rollover or playthrough) specifies how many times you must bet the bonus amount before withdrawing winnings. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing. Specific wagering multipliers for each ace99 promotion are stated in that promotion's individual terms.
Yes, all ace99 bonuses carry an expiry period during which the wagering requirement must be completed. The expiry period varies by promotion and is stated clearly in each bonus's terms — typically between 7 and 30 days from the date the bonus is credited. Bonuses not wagered through within the expiry window are automatically removed from your account.
ace99 rewards regular players through an ongoing loyalty programme that tracks your activity and offers progressively better benefits as you move through tiers. Benefits include enhanced deposit bonuses, faster withdrawal processing, dedicated account management, and exclusive promotional offers. Details of the current loyalty programme structure are available on the Promotions page after you log in.
Safety & Responsible Gaming
ace99 employs 256-bit SSL encryption on all data transmissions between your device and our servers, ensuring your personal and financial information is protected at all times. Player funds are held in segregated accounts, and all game outcomes are determined by certified Random Number Generators (RNG) independently tested for fairness. We do not share your personal data with third parties outside of payment processing and regulatory compliance obligations.
ace99 operates as an online platform and takes its compliance obligations seriously. Players in Bangladesh are responsible for understanding the laws applicable to online gambling in their own jurisdiction before registering. ace99 provides a safe, SSL-encrypted, and fair-play-certified environment — we do not make specific claims about licensing or regulatory approval by Bangladeshi government bodies.
You can set a daily, weekly, or monthly deposit limit on ace99 by navigating to the Responsible Gaming section in your account settings, or by emailing [email protected] with your requested limit amount and period. Limit reductions take effect immediately. Limit increases are subject to a cooling-off period before activation as a safeguard against impulsive decisions.
Yes. ace99 offers self-exclusion options ranging from a 24-hour time-out to permanent account closure. To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion type and duration. Your account will be suspended immediately upon confirmation, and all marketing communications will be stopped. Self-exclusion decisions, once activated, cannot be reversed during the chosen exclusion period.
Still Have a Question?
Our support team is available around the clock to help with anything not covered above. Reach out to us directly — we typically respond within a few hours.
Please do not include sensitive account information such as passwords in your email. 18+ only. Play responsibly.
Ready to Play on ace99?
Explore cricket betting, slots, and live casino games — all accessible via bKash, Nagad, and local bank transfer from anywhere in Bangladesh.